We collect some FAQs to help you know better about our company, our capabilities, our products and services.
What Types Of Materials Can Your Handheld Laser Welders Work With?
Our handheld laser welders are compatible with most metals, including stainless steel, carbon steel, aluminum, brass, and their alloys. They perform exceptionally well on thin to medium-thickness materials (0.3mm–8mm) and can handle both solid and hollow structures.
How Long Is The Warranty For Your Machines?
All our industrial equipment comes with a standard 12-month warranty, covering manufacturing defects and faulty components. Extended warranty options (up to 24 months) are available for purchase, which include additional services like priority technical support.
Do You Provide Training For Operating The Equipment?
Yes, we offer comprehensive training packages for all machines. This includes on-site training (for bulk orders) or virtual training sessions, covering setup, operation, basic maintenance, and safety protocols. Training materials (manuals, video guides) are also provided post-purchase.
What Is The Lead Time For Orders?
Standard models typically ship within 5–7 business days. Customized machines (e.g., with specific power outputs or accessories) may take 15–20 business days, depending on the complexity. You’ll receive a confirmed delivery timeline after placing your order.
How Do I Request A Quote For Bulk Orders?
For bulk orders (10+ units), please use the “Bulk Quote” form on our website, specifying the product model, quantity, and any customization needs. Our sales team will respond within 24 hours with a detailed quote, including discounts and shipping options.
What Payment Methods Do You Accept?
We accept bank transfers, and letters of credit (for international orders). For orders over $50,000, we offer flexible payment terms (e.g., 30% deposit, 70% upon goods ready).
Do You Ship Internationally?
Yes, we ship to over 120 countries worldwide. Shipping methods include sea freight (for large equipment), air freight (for urgent orders), and courier services (for accessories). Duties, taxes, and customs clearance are the responsibility of the buyer, but we provide all necessary documentation to facilitate the process.
What Should I Do If The Machine Needs Repairs After The Warranty Expires?
You can contact our support team via email or phone, and we’ll arrange for a technician to assess the issue. Replacement parts are available for purchase, and repair costs are quoted upfront before any work begins.
Are Your Machines Compliant With International Safety Standards?
Absolutely. All our equipment meets CE, ISO, ensuring safe operation and compliance with regulations in the EU, US, and other major markets. Safety certifications are available upon request.
